MARLBORO, NEW JERSEY - MAY 10: Marlboro Diner owner Kara Petrou wears a mask waiting for customers to pick up Mother's Day curbside meals on May 10, 2020 in Marlboro, New Jersey. New Jersey limits restaurants to offering takeout and delivery service in response to the ongoing COVID-19 pandemic. (Photo by Michael Loccisano/Getty Images)

This topic seems to come up quite often on Joel and Maryann in the Morning, rudeness. The debate continues with Joel and Maryann on how to properly deal with poor service.

It might not come as a shock, considering viral videos of people sticking it to fast-food workers or getting downright violent with flight attendants, but a new survey shows lots of people, yes including us in New Jersey, are being ruder than they’ve ever been. It seems more people than not feel it’s ok to act unkindly when they receive less than quality service. Some feel it’s ok even when the service is good, I’ve seen it happen. I’ve witnessed diners at a restaurant talk rudely to a waiter or waitress as soon as he or she introduces themselves.

Georgetown University management professor Christine Porath has been an expert in incivility for 20 years. She is the author of Mastering Community: The Surprising Ways Coming Together Moves Us from Surviving to Thriving. She recently published results in the Harvard Business Review of a survey of 2,000 so-called “frontline workers.” These were people from New Jersey, New York, and all over the world who work directly with customers, from healthcare workers to waiters to grocery baggers.


She explains that rudeness has been on the rise for years, but the COVID pandemic seems to have caused a major uptick in jerky behavior.

Porath noted 76% of those polled experienced incivility at least once per month and 78% say they witness it once a month; 70% say they witness customers behaving badly at least two or three times a month.

Nearly three-quarters of those surveyed say it’s becoming common for customers to be rude and that’s a huge jump from ten years ago when just 61% said the same thing.

Her survey showed almost eighty percent of those polled say the bad behavior is worse now than it was five years ago.

And all this bad behavior isn’t just directed at employees, 66% of those polled say they’ve witnessed customers being rude to each other more than they have in years.

The respondents to Porath’s poll admitted they were often guilty of the same behavior. 73% blamed being rude to their co-workers on stress (we’ve all seen or experienced that), which has been on the rise thanks to the pandemic, high inflation, and other economic factors.

When people are stressed, they, in many cases unknowingly, take out their frustrations on others. I know I’ve done it and I always feel bad or guilty afterward. It’s hard to be on guard all the time and focus on not “losing it,” but we should all be constantly working on it.


12 National Lampoon’s Christmas Vacation Must Haves

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National Lampoon’s Christmas Vacation is a much beloved holiday movie for many families. It combines the perfect amount of slapstick comedy with adult humor that showcases the dysfunctions of many families during the holidays. That’s part of the reason why we all love it. It reminds us of our families, right? I have to admit, that in my house we still have the moment during the holidays when we look at my grandmother and shout “The Blessing!” Regardless, the Griswold family Christmas is a staple in many households which is why we’ve put together a list of National Lampoon’s Christmas Vacation Must Haves that you well… just must have. 

  • 1) Griswold Illumination Tee

    The scene where Clark not only manages to wipe out the entire city block because of his Christmas light display will forever be a fan favorite. Which is why this shirt is so fun. We all need a good holiday shirt too.

  • 2) Moose Mug

    The Moose Mug!!! This Moose mug will remind you to keep the Christmas cheer alive even when you’re at your wits end, because all of us have those moments with our families. And if you’re really unlucky you’ll find a squirrel in your freshly cut tree.

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  • 3) Christmas Vacation Matching Aprons

    “Why is the floor all wet, Todd?” “I don’t know, Margo.” One of the best parts about the movie! Besides who doesn’t need a fun apron for the holidays anyway.

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  • 4) Griswold Holiday House from Department 56

    My parents have a massive snow village from Department 56 so if you’re looking for a cool thing to have in your house this definitely a great one. The Griswold Holiday house will remind you of all the hilarious moments from the movie.

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  • 5) Cousin Eddie’s RV Maintenance Shirt

    This shirt is perfect. I honestly don’t have many words for it other than that if you are a huge fan of this movie then you need to grab it. It’s available in sizes Small through 3XL.

  • 6) Christmas Vacation Coffee Mug

    This 20-ounce jumbo coffee mug is great for fans. I definitely need this mug. Clark Griswold knows how to make the most of his Christmas stumbles. His Christmas tree excursion car crash is just a way to make great time. Getting trapped in the attic? A chance to catch up on Christmas childhood memories. 

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  • 7) Christmas Vacation Ankle Sock Pack

    This pack of 5 socks inspired by Christmas Vacation ankle socks is wonderful. I honestly could see this as the perfect stocking stuffer.

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  • 8) Clark Griswold Socks

    Speaking of socks, if you’re the Clark Griswold of your family this might be the item you need to show off your flashy side this holiday season. They fit shoe sizes 8-12.

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  • 9) You Serious Clark Tee

    A famous Cousin Eddie line, this “You Serious, Clark,” is a great shirt option for anyone looking to be festive this season. You gotta love a shirt that is both funny and classy. It’s available in sizes Small through 3XL.

  • 10) Eddie in the Morning Figure

    And speaking of Cousin Eddie, this figurine matches that Griswold Holiday Home for the snow villages! This ceramic figure is handcrafted and hand-painted and won’t eat your food or take up much space.

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  • 11) Jolliest Bunch Shirt

    Another great moment from the movie! Definitely one of the most quoted in my household that’s for sure. This one comes in a variety of colors and sizes.

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  • 12) Jelly of the Month Club Tee

    And of course, we can’t forget the Jelly of the Month club. While it truly is a horrible bonus, it makes for a very funny moment in the film. Plus, we really dig the shirt!


Please note that items are in stock and prices are accurate at the time we published this list. Have an idea for a fun theme for a gift idea list you’d like us to create?  Drop us a line at